Delivery

CHRISTMAS 2023

Last date to place your Christmas Orders.

Tuesday – 19th December – 3 pm – 24-hour Royal Mail Post and 24-hour Tracked Services

DELIVERY

  • £3.75 – Royal Mail 1st Class (this is not trackable or a next-day service) 1 to 3 days. 

Royal Mail 24hr are dispatched as per the production times stated, then delivered via Royal Mail 24hr

  • £8.75 – Royal Mail 1st Class Tracked (this is a Tracked service but not next day) 1 to 2 days.

Tracked Delivery are dispatched as per the production times stated, then delivered via Royal Mail Tracked.

Please allow extra time during busy periods such as Christmas.

We currently only deliver to the UK mainland.

Royal Mail Strike Updates

More information can be found here on the Royal Mail website.

PRODUCTION TIMES

All products carry a production time and this varies depending on the product type.

Please check the production times for each product on the relevant page for more information.

Times are based on a Monday-to-Friday service only this does not include weekends and bank holidays.

Please be aware that during busy times it may take longer to produce your order.

Please double-check your address and postcode carefully.

If incorrect postage details are provided, you will be liable for the full cost of re-issuing your order and will not be entitled to a refund.

Late Delivery:

We cannot be held responsible for items not reaching you in time.

Personalised gifts are made to your specifications;

  • Please order your items in plenty of time, allowing for the production and delivery times to be the longest set for each item, (example: 1 to 3 days) base your time scale on 3 days.
  • We will deliver the products ordered by you to the address which you give for delivery when you make your order.
  • If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
  • Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
  • We cannot accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.
  • If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman, that they are holding items for you.
  • If your goods are returned because you did not collect them from the sorting office, you will be asked to pay for the postage of the items again.
  • In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee of up to 100% of the trade price of the reproduced product.
  • We reserve the right to wait up to 14 working days from the date of dispatch before taking further action regarding an undelivered item.
  • We will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation: (a) fire; (b) severe weather conditions; (c) industrial dispute; (d) strike or labour disputes.

My Parcel Hasn’t Arrived?

If you have not received your items within the specified time, our suppliers ask that you please follow these instructions:

  1. Check with your neighbours, in case the items were left with them (see Royal Mail’s Delivery Policy below)
  2. Check with your local sorting office (in case a ‘Something for you’ card was not left or is misplaced)
  3. Please, double-check that your address and postcode have been entered carefully.
  4. After the above has been completed, contact us and we will be able to replace or refund the items.

Should you provide incorrect postage details, you will be liable for the full cost of re-issuing your order and will not be entitled to a refund.

Although we endeavour to dispatch all orders by the above lead times these may be affected due to circumstances beyond our reasonable control.

Every care has been taken to ensure that the above information is correct; however, Just The Right Gift reserves the right to change the above prices and lead times without prior notice.

Royal Mail – Delivery to Neighbour Policy

Royal Mail has introduced the Deliver to Neighbour policy.

If you are out when Royal Mail try to deliver an item that is too large to fit through their letterbox, an attempt to leave the item with a neighbour will be made instead.

Special delivery and international items that require a signature are not included in the initiative and will be returned to the Delivery office rather than be left with a neighbour.

If an item is delivered to a neighbouring property a ‘Something for you’ card will be posted through your letter-box telling you this.

If an item can not be delivered to your address or a neighbour, the item will be returned to the local Royal Mail Delivery Office for collection, or arrange a re-delivery.

The items will be kept at the Delivery Office for 18 days awaiting your collection. 

If you prefer not to have any items delivered to a neighbour, you can opt out of the service by contacting Royal Mail http://www.royalmail.com/delivery-neighbour/faqs/faqs.

© 2023 Just The Right Gift