DELIVERY
- £4.75 – Royal Mail 24 – 1 to 3 days – (this is not trackable or a next-day service)
Royal Mail 24 is dispatched as per the production times stated, and then delivered via a Royal Mail 1st Class service
- £7.75 – Royal Mail Tracked 24 – 1 to 2 days – (this is a Tracked service but not next day delivery)
Tracked Deliveries are dispatched as per the production times stated – and then delivered via a Royal Mail Tracked 1st Class service.
Please allow extra time during busy periods such as Christmas.
We currently only deliver to the UK mainland.
PRODUCTION TIMES
All products carry a production time and this varies depending on the product type.
Please check the production times for each product on the relevant page for more information.
Times are based on a Monday-to-Friday service only this does not include weekends and bank holidays.
Please be aware that during busy times it may take longer to produce your order.
Please double-check your address and postcode carefully.
If you provide incorrect postage details, you will be responsible for the full cost of re-issuing your order and will not receive a refund.
Late Delivery:
We cannot be held responsible for items not reaching you in time.
Personalised gifts are made to your specifications;
- Please order your items in plenty of time, allowing for the production and delivery times to be the longest set for each item, (example: 1 to 3 days) base your time scales on 3 days.
- We will deliver the products ordered by you to the address which you give for delivery when you make your order.
- If any of the details given in your delivery address were incorrect, we can not accept liability for any items not received.
- Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
- We cannot accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.
- If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman, that they are holding items for you.
- If your goods are returned because you did not collect them from the sorting office, you will be asked to pay for the postage of the items again.
- If we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee of up to 100% of the trade price of the reproduced product.
- We reserve the right to wait up to 14 working days from the dispatch date before taking further action regarding an undelivered item.
- We will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation: (a) fire; (b) severe weather conditions; (c) industrial dispute; (d) strike or labour disputes.
My Parcel Hasn’t Arrived?
If you have not received your items within the specified time, our suppliers ask that you please follow these instructions:
- Check with your neighbours, in case the items were left with them (see Royal Mail’s Delivery Policy below)
- Check with your local sorting office (in case a ‘Something for you’ card was not left or is misplaced)
- Please double-check that your address and postcode have been entered carefully.
- After the above has been completed, contact us and we will be able to replace or refund the items.
Please take note that providing incorrect postage details will make you liable for the full cost of re-issuing your order.
In such cases, you will not be entitled to a refund.
We make every effort to dispatch all orders within the lead times mentioned above.
However, circumstances beyond our reasonable control may affect these lead times.
We have taken utmost care to ensure that the information provided above is correct.
However, please note that Just The Right Gift reserves the right to change the prices and lead times without prior notice.
Royal Mail – Delivery to Neighbour Policy
Royal Mail has introduced the Deliver to Neighbour policy.
If you are out when Royal Mail tries to deliver an item too large to fit through their letterbox, an attempt to leave the item with a neighbour will be made instead.
Special delivery and international items that require a signature are not included in the initiative and will be returned to the Delivery office rather than be left with a neighbour.
If an item is delivered to a neighbouring property a ‘Something for you’ card will be posted through your letter-box telling you this.
If an item can not be delivered to your address or a neighbour, the item will be returned to the local Royal Mail Delivery Office for collection, or arrange a re-delivery.
The items will be kept at the Delivery Office for 18 days awaiting your collection.
If you prefer not to have any items delivered to a neighbour, you can opt out of the service by contacting Royal Mail https://www.royalmail.com/receiving/change-your-delivery-options